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How to Access Telehealth Visits

1. Call prior to appointment

Expect a call from us 24-72 hours prior to your appointment to get the chart started

3. How to prepare

Try if you can to have your vitals: weight, blood pressure, heart rate, and oxygen saturation ready. Have all your medication and supplements, pen and paper ready for the provider. A guardian for a child can be present during the appointment, but the child must be present as well.

2. Be in a secure environment

Telehealth sessions should be conducted confidentially. You will need to find a space that is private, without interruption, and without other people present.

4. Connect with your provider

You will be placed in a virtual waiting room. As in any doctor’s office, sometimes there are delays, we will contact you if there are any issues. Please stay in the waiting room. Sometimes, if there are technical difficulties, we give patients the option of doing a phone call visit instead of a video evaluation.

Electronic Check

Check your device

Make sure you have your Apple or Android smartphone or any device with a working front-facing camera, audio/microphone, and internet connection.

Click invite link

Click the invitation link from our office; sent to you via text message or email.

Allow camera and microphone access

Click ‘Allow webcam/camera’ and ‘Allow microphone’ so that your provider can see and hear you during the chat.

Supported Devices

  • Desktop or laptop computer with webcam and microphone
  • Smartphone
    • Samsung Galaxy s7 and up
    • One plus 3t and up
    • Google pixel 3+
    • Apple: iphone 7 and up
  • Tablets – Android (oreo and above)
  • Apple Ipad (w12 and above)

Note: Make sure your device has the most up-to-date operating system. Each device may use a privacy setting that should be reviewed.

Supported Browsers

  • Chrome v.74 or newer: Windows, Mac, and Android
  • Microsoft Edge v.80 or newer: Windows
  • Firefox v.73 or newer: Windows, Mac, and Android
  • Safari: IOS 11+ and Mac OS 10.10+
  • Samsung Internet Browser v.10 or newer